Cancellation and Refund Policy

On confirmation of booking your contract is with Let’s Go Holidays. A contract exists between us when we confirm your tour/travel services and have received the deposit amount from your end.

PAYMENT:

For the services contracted, a minimum deposit of 30% of the total cost is to be paid by you to Let’s Go Holidays, the deposit is required to hold the booking on a confirmed basis.

BALANCE PAYMENT:

Balance payment is to be made 15 days prior to the date of the start of services. Any booking made within 15 working days of the date of services would be considered to be a late booking and for same the full and final payment is required to be made at the time of booking itself.

Note:

• Apart from above, in case of bookings for special train journeys, hotel or resort bookings during the peak season (X-Mas, New Year, Pushkar Fair, Diwali etc) full payment is required to be made at the time of booking itself.

MODE OF PAYMENT:

Account Details

Account Name	Account no.	Bank Name	Branch Address	IFSC Code
Let’s Go Holidays	50200098184616	HDFC Bank	Jagdamba Nagar, Jaipur	HDFC0007731

Note:

• In case of payment through credit/ debit card, 5% bank charges would be levied over and above the total amount.
• All payments should be free and clear of any withholding tax and deduction.
• Bank charges, if any, for remittance (by remitting bank or by intermediary bank) would be strictly borne by the payer.

PAYMENT OF PROCEDURE:

All payments are to be made in the name of Let’s Go Holidays.

POLICY REGARDING CANCELLATION / NO SHOW / EARLY DEPARTURE:

In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s, we must be informed in writing. Cancellation charges would be effective from the date we receive the letter in writing and cancellation charges would be as follows:

• 60 days & prior to arrival – 10% of the tour/service cost.
• 59 days to 30 days prior to arrival – 20% of the tour/service cost.
• 29 days to 15 days prior to arrival – 25% of the tour/service cost.
• 14 days to 08 days prior to arrival – 50% of the tour/service cost.
• 07 days & less, prior to arrival or no show – NO REFUND.

Please note –

1. Irrespective of the above-mentioned cancellations slabs – in case of cancellation of tour/travel services after the booking is made with us – a minimum of 10% service charge would be applicable.
2. In case you cancel the trip after commencement refund would be restricted to a limited amount which too would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation missed meals, etc. we do not bear any responsibility to refund.
3. In case of special train journeys (like Palace on Wheels, Royal Rajasthan on Wheels, Deccan Odyssey, Golden Chariot, Indian Maharaja & Maharajas Express) – a separate cancellation policy is applicable (which would be advised as and when required).
4. Please note that if booking for the following period is/are canceled, due to whatsoever reason, no refund will be made for said cancellation.

• High Peak Season bookings (from 20th Dec to 15th Jan).
• Festival Period Bookings (Festivals like -Diwali, Dussehra, Holi, Pushkar fair etc).
• Long Weekends Bookings.

REFUND:

In regard to the refund of unused/unutilized services (which are paid for and cancel in advance), the refund amount would be worked out on the basis of the cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 – 4 weeks due to banking procedures. If the refund is made to the credit card account OR to the Bank account, the bank charges will be debited from the refund amount.

ARRIVAL AND DEPARTURE POLICY:

Check-In Timings: 1200 – 1500 Hours

Early arrival is subject to availability. For guaranteed early check-in, a reservation needs to be made starting from the previous night.

Check-In Timings: 1200 – 1500 Hours

Late check-outs are available on request and subject to availability / Payment

EXTRA USAGE OF VEHICLE:

Please note that the cost of extra usage of a vehicle (cars/coaches with the driver) is not included in the services and hence extra usage of the Vehicle after transfer or after sightseeing is not allowed until it is mentioned in the detailed itinerary/services.

OUR LIABILITIES & LIMITATIONS:

Please note that after the finalization of the tour/service cost, if there are any hikes in entrance fees of monuments/museums, taxes, fuel cost,s or guide charges by the Govt. of India, the same would be charged as extra.

Let’s Go Holidays rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such change – the rates quoted by us before modification can be changed by us according to the modifications by hotels or airlines.

Let’s Go Holidays and its associates acts only in the capacity of an agent for the hotels, airlines, transporters, railways & the contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us – are issued subject to terms & conditions under which these services are provided by them. The tickets, coupons or passage contract in use by carrier / hotel or other contractors rendering services shall constitute the sole contract between the Clients and such contractor.

Let’s Go Holidays itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. Let’s Go Holidays reserves the right to amend any aspect of the itinerary including transportation and accommodation without notice in the interest of the trip, participants’ safety, comfort and general well-being without making any rebate, allowance or refund and extra cost, if any, would be payable by the client.

Let’s Go Holidays shall not be responsible for any delay or change in program or expenses incurred or special/consequential loss, injury, and damage – directly or indirectly – due to natural hazards, flight cancellations, accidents, breakdown of machinery or equipment, breakdown of transport, weather, sickness, landslides, political closures, acts of God, perils incident to the sea, floods, fire, acts of Government or any other authorities, wars, civil disturbances, riots, theft, pilferage, epidemics, quarantines, medical or custom department regulations, defaults, or any other causes beyond our control or any untoward incidents or any such causes whatsoever including any liability or extra expenses sustained by the Clients. Further, the Client shall be liable for the liability or extra expenses incurred by him / her as a result of the forgoing causes.

Let’s Go Holidays shall not be responsible and shall not accept any liability towards the Client or his/her legal representative for any loss of property or damages resulting from death or injuries including loss of services which the Client may sustain on account of the act, negligence or default by any transportation Company, hotel agents or any other body of persons, its agents or service providers providing such services or facilities or arising out of or while engaged in any tour, means of transportation or other services, whether due to ownership, maintenance , use, operation or control of any automobile, bicycle, boat, motor, or another vehicle in common carrier or otherwise and whether due to its or their negligence or otherwise or regardless of how caused. Clients using sporting equipment, bicycles, sailing boats, scuba diving gear, hired or supplied by hotels or rental bodies shall do so at their own risk.

Let’s Go Holidays does not have any insurance policy covering the expenses for accidents, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage & personal property/s at all times are at the client’s risk.

Let’s Go Holidays reserves the right to cancel any services in case it deems that the tour, trip, or passage is impracticable for any reason or should circumstances warrant such action, upon refunding the value thereof and the Client shall not have any other or further claim against the company by any reason thereof.

Let’s Go Holidays reserves the right to refuse to carry out its contract with any person whom it may consider to be undesirable in its absolute discretion and it shall not be required to show any reason for doing so. All disputes arising in connection with this Agreement shall be referred to an Arbitrator to be appointed by Let’s Go Holidays. All such disputes shall be subject to the jurisdiction of Delhi (India) Courts only. The laws of India shall govern the validity, interpretation, construction, performance, and enforcement of these terms and conditions.

NOTE: Terms & Condition is separate for Andaman.